Exchanges and Returns Policy

The customer has 14 days after receiving the order to request an exchange and/or return, provided that the product has not been used and maintains its original characteristics: it must have intact labels and include all materials that accompany the product (such as handbags, for example).

You must request the exchange and/or return via email info@bontonbrand.com, indicating the item(s) to be exchanged and/or returned, as well as the order number or another proof of purchase. 

Shipping costs are borne by the customer.

Upon receipt within the 14-day period, returns are refunded in the same form of payment. You can also request a voucher for the value of the item(s) to be exchanged. Vouchers are non-refundable and are valid for 6 months.

Once the product to be exchanged or returned has been received, Bontön will confirm its condition and proceed with the exchange and/or return of the item(s), free of charge for the customer.

If the items are damaged and/or show signs of use, Bontön reserves the right to refuse to exchange the item.

In cases of defect or non-compliance of the products ordered, Bontön is responsible for collecting the item(s) at an address chosen by the customer in Portugal, at no cost to the customer.

These conditions are valid for exchanges in Portugal. Please contact us at info@bontonbrand.com for information about exchange procedures from abroad.